Frequently Asked Questions

We specialize in hybrid battery replacement and reconditioning for Toyota, Lexus, and Tesla vehicles. This includes all Toyota Prius generations, Auris, Yaris, Corolla, CH-R, RAV4, Alphard, Estima, and Lexus GS450h, CT 200h, RX450h models. For Tesla, we service Model 3, Model Y, Model S, Model X, and Cybertruck.

Most hybrid battery replacements can be completed in 2-4 hours. Tesla battery replacements may take longer depending on the model and complexity, typically 4-8 hours. We'll provide you with an accurate timeframe when you book your appointment.

Yes! We offer mobile battery replacement services for select models. Our technicians can come to your home or workplace for added convenience. Contact us to check if mobile service is available for your vehicle and location.

We offer flexible warranty options ranging from 6 to 24 months depending on the battery type and service. Reconditioned batteries come with a 6-month warranty, while new replacement batteries include 12-month warranty with extended 24-month plans available. All warranties cover parts and labor.

Reconditioned batteries are professionally tested, cleaned, and rebuilt with cells that maintain at least 85% health. They're an eco-friendly, cost-effective option. New batteries feature brand-new cells and offer maximum capacity and longevity. Both are professionally installed and come with warranty coverage.

We use high-quality aftermarket batteries that meet or exceed OEM specifications. Our batteries are sourced from reputable manufacturers and undergo rigorous testing. We also offer OEM batteries for select models upon request.

Pricing varies by vehicle model and battery type. Reconditioned batteries typically range from £800-£1,500, while new batteries range from £1,500-£3,000 for hybrid vehicles. Tesla batteries are priced individually based on model and capacity. Contact us for a free quote specific to your vehicle.

Yes, we offer flexible financing options to make battery replacement more affordable. Contact us to discuss payment plans that work for your budget.

We accept all major credit and debit cards, bank transfers, and cash payments. Payment is due upon completion of service unless alternative arrangements have been made.

Common signs include: reduced fuel economy, loss of electric range, warning lights on the dashboard (triangle or battery symbol), reduced power during acceleration, or frequent engine running even at low speeds. If you notice any of these symptoms, schedule a free diagnostic check.

Yes! We offer free battery health diagnostics using professional-grade equipment. Our technicians will test your battery's capacity, cell balance, and overall performance to determine if replacement is necessary or if other solutions are available.

Most hybrid batteries last 8-15 years or 100,000-200,000 miles depending on driving conditions, climate, and maintenance. Regular servicing and proper charging habits can extend battery life significantly.

No. If your vehicle is out of manufacturer warranty, replacement by qualified technicians will not void any remaining coverage. For vehicles still under warranty, check with your dealer first, though most manufacturer batteries are only warrantied for 8 years/100,000 miles.

When a "check engine" light appears on your hybrid vehicle's dashboard, it could indicate one of many different problems. Don't delay, ignore it, or go to a shop that does not specialize in hybrid electric vehicles (HEVs). Our team of hybrid experts can resolve your problem and get you back on the road with confidence. By using a diagnostic scanner (available at most auto parts stores), you can pinpoint what issue the car is detecting. Contact us for professional diagnosis and repair.

This common code indicates an issue with your hybrid battery pack and is often accompanied by other diagnostic codes. Many times, the accompanying code will be a P3XXX code meaning that the voltage of a battery block is out-of-balance with other blocks. Occasionally, the P0A80 code can indicate a problem with the 12V battery or regenerative braking issue. Our technicians can diagnose the specific cause and recommend the best solution.

These common codes occur when the voltages of the battery blocks become unbalanced. When the difference in voltage between the highest and lowest voltage blocks (pair of two modules in series) becomes high enough, this code is triggered. The final two digits of the code correspond to the number of the block which is at a low voltage. For example, P3011 indicates battery block 1 becomes weak, P3012 indicates battery block 2 becomes weak, and so on. This typically requires battery reconditioning or cell replacement.

This is a dangerous fault code that appears when the high voltage system is no longer isolated from the rest of the car as it should be. High voltage could be leaking to the chassis or any other part of the vehicle. This could result from bad wiring or an electrolyte leak from one of the battery modules. Electrolyte which leaks from the battery can create a direct connection between the high voltage system and the undercarriage of the car, making it very dangerous. If you see this code, do not attempt to work on the vehicle yourself - contact our professional technicians immediately who use proper safety equipment.

The resistance of one of the modules in the battery pack is too high, as calculated by the ECU (Electronic Control Unit). The only way to determine which module is the offender is to use a voltmeter to test each module. Our technicians have the specialized equipment to identify and replace the faulty module.

Any of these four codes point toward the cooling fan. They indicate that the motor voltage is too low, or that the expected temperature of the batteries is beginning to rise. A malfunctioning cooling fan can lead to overheating and reduced battery performance. We can diagnose and repair or replace the cooling fan system to prevent further damage.

For this code, our technicians will check: 1) HV coolant level & hose, 2) water pump connector & assembly, and 3) cooling fan motor. The inverter cooling system is critical for maintaining proper operating temperatures. If you receive this code, schedule a diagnostic appointment right away.

The battery ECU is disconnected from one or more of the battery blocks (diagnostically). Within the vehicle, there is a wire which connects each battery block to the ECU. This wire is for diagnostics and is how voltages are measured. When this code appears, using a scan tool to monitor individual battery block voltages will point out which connection(s) have become broken. This requires professional repair to restore proper communication.

This indicates an issue with the 12V battery, not the hybrid battery. It is often misinterpreted as a hybrid battery code due to its "low voltage" description. The 12V auxiliary battery may need replacement or there could be a charging system issue. This is typically a simpler and less expensive fix than hybrid battery problems.

We maintain a comprehensive DTC codes database with detailed information about diagnostic trouble codes for Toyota, Lexus, Honda, Hyundai/Kia, Ford, and GM hybrid vehicles. You can search by code number or manufacturer to find descriptions, symptoms, possible causes, and recommended actions.

You can book an appointment by calling us at 0759 9696 899, sending a WhatsApp message, or filling out the contact form on our website. We'll respond quickly to schedule a convenient time for your service.

We serve customers throughout the UK with our workshop-based services. Mobile service is available in select areas. Contact us to confirm service availability in your location.

Yes! We're committed to environmental sustainability. All replaced batteries are properly recycled through certified facilities. We ensure hazardous materials are handled responsibly and valuable materials are recovered for reuse.