Jaguar I-PACE EV Battery

Service Advisors should confirm the open campaign status by VIN in the warranty portal. Affected customers are being mailed a notification letter and may also check their 17-digit VIN for any open Safety Recalls on the NHTSA or JaguarUSA.com websites.

Clients can continue to drive their vehicle and make a service appointment with their Jaguar retailer as soon as possible to have H441 Recall completed. For retailed 21-24MY vehicles, clients should check the Software Updates status on their touch screen display and accept all updates without delay, until OS 4.0.0 is confirmed as installed which closes the recall. Some vehicles may have prior SOTA updates that first need to be completed before 4.0.0 can be installed.

Clients should park away from structures, charge outside where possible, and charge their vehicle to a maximum of 75% until the recall is completed.

For 30 days after the recall software update, clients are advised to continue to observe the following precautionary measures: park away from structures, charge outside where possible, and charge their vehicle to a maximum of 75%. After 30 days, clients may resume normal charging and parking.

Clients should make an appointment as soon as possible to have the battery fault diagnosed. The vehicle is OK to drive with caution and the charging level will automatically be restricted to 75%. Contact us immediately for diagnostics and repair.

Prior to the recall being performed and for 30 days after recall closure, clients are advised to charge their vehicle to a maximum of 75%. There will be a corresponding reduction in vehicle range. After the recall has been performed and if a battery detects a thermal overload condition, a warning message is displayed, and charging is automatically limited to 75% with a corresponding reduction in range. Beyond 30 days after recall completion, customers may charge to 100%.

The vehicle battery fault will be diagnosed, and the battery repaired or replaced. With Phase 2 software (available late July 2023+), we can identify individual defective battery modules and perform battery lid-off repairs, replacing only the affected modules rather than the complete battery assembly.

Batteries and battery modules are available, but currently in limited quantities. We work directly with JLR's daily cross-functional "Triage" process to prioritize repairs and assist each case efficiently.

A wired update by TOPIx cloud is expected to take less than 15 minutes (0.2 hours). A SOTA software installation takes approximately 30 minutes after it is accepted and the vehicle locked. Contact us to schedule your appointment.

Check that an InControl account has been created to connect your vehicle to the Jaguar Remote App. During charging, the Jaguar Remote App will show battery percentage levels on the home screen to allow for continuous monitoring. This is especially important for 19-20MY vehicles that cannot set charging limits in-vehicle.

Check the vehicle touchscreen under "Software Updates". The latest installed software is displayed. Look for OS version 4.0.0 to confirm the H441 update has been completed.

After a recall repair is completed and the warranty claim submitted, there can be a short delay before the data is updated on the NHTSA.gov and Jaguar Product Recall Search tools. Vehicles updated via SOTA will show as completed in the warranty portal. Allow a few days for the databases to sync.

If after the installation of the software you encounter the "OK to drive with caution, Traction battery fault detected" warning message, you may continue to drive with caution. Contact your nearest authorized Jaguar retailer or us as soon as possible to make a service appointment to diagnose the battery fault.

Please review the Owner's Manual under the Vehicle Charging section. Jaguar does not approve the use of extension cables when charging I-PACE EV batteries for safety reasons.

The enhanced BECM software sets DTC P1B48-00 (Hybrid/EV Battery Voltage Deviation) when conditions that may lead to thermal overload are detected. This triggers the warning message and automatic 75% charging limitation.